To bring a solution to all of your potential problems, we have set up this FAQ answering our customers' most asked questions. Please read it attentively before contacting us. If the answer to your question is already present in this FAQ, we shall not consider your demand.

1 – Which are the sizes of the shoes available on chaussures-sports.net ?
2 – How many pairs of shoes can I buy per order ?
3 – I usually order many pairs of shoes, can I have a discount ?
4 – Are my shoes "authentic" or "fake" ?
5 – How do I make an on-line payment ?
6 – How Can I track my order ?
7 – Do you deliver in the DOM-TOM and islands ?
8 – Can I have an invoice ?
9 – What are the delivery times ?
9bis – My package has been deposited at the post office, what do I do ?
10 – The model I have chosen is out-of-stock, what do I do ?
11 – I have a problem with my order, how am I refunded ?
12 – There is an error in my order, what do I do ?
12bis – Exchanges policy
13 – Stock problems during the treatment of your order
14 – Damaged packages
15 – Reasons out of our reach
16 – Complaints concerning the tracking of your order
17 – Other problems
18 – What is the cost of an order cancellation after 7 days ?
18bis – What is the cost of taxes levied on imported goods from outside the European Union ?
19 – No answer to my e-mails ?
20 – Total satisfaction ?

 

1 - WHICH ARE THE SIZES OF THE SHOES AVAILABLE ON PROMOTIONSPORT.COM ? [top]

The (UK) shoe sizes available are :

· 3 to 6 for women
· 6 to 11 for men

The (US) shoe sizes available are :

· 5.5 to 8.5 for women
· 7 to 12 for men

2 - HOW MANY PAIRS OF SHOES CAN I BUY PER ORDER ? [top]

The number of pairs is unlimited

3 - I USUALLY ORDER MANY PAIRS OF SHOES, CAN I HAVE A DISCOUNT ? [top]

www.promotionsport.com insists on always offering the lowest prices. We shall not hesitate to offer the most attractive rates on your ordered items, but for importation reasons tolerated by the Customs Services (due to the globalization in the textile industry in the demanding countries), we ask our customers to limit their orders to 6 pairs of shoes by home and per month.

4 – ARE MY SHOES "AUTHENTIC" OR "FAKE" ? [top]

Here is an example applicable to all of our brands:

FOOTLOKER creates the design of NIKE shoes. They possess an exclusivity contract allowing them to distribute TN, Shark, etc. models. Thus, brands such as NIKE, ADIDAS, PUMA etc. only possess the licenses of sports shoes, but not those of the factories that manufacture them. These companies belong to Chinese or Vietnamese owners.

All these brands grow rich due to a very low salary costs in these countries, and a very important demand. A big part of these productions is destined to the various distributors of these big brands overseas, and a tiny part is intended to local businesses.

The shoes you are buying are neither "fake" nor "authentic". These shoes have no right to exist. They do not appear in the brands catalogs, but they exist. One could think that they are "fake", but they are sold on the most selling websites of the Internet. The manufacture techniques are identical to the "authentic" ones, because they are made in the same factories.

These factories allow themselves many freedoms, and big brands have no appeal in this domain because in Asia, these practices are legal and authorized. If these factories were to close down, brands' businesses would be paralyzed.

There are two qualitative sorts of shoes: the 1st choice and the 2d choice, but it is very difficult to distinguish them since the quality of the work is identical. On www.promotionsport.com, you buy quality shoes, because they are directly imported from Chinese and Vietnamese sites of production.

Verify in the shops distributing these big brands: the 1st choice models of shoes are sold with the label "MADE IN", whereas the shoes of 2nd choice of identical quality often present a light defect, which allows them to sell the items at very low prices.

5 – HOW DO I MAKE AN ONLINE PAYMENT ? [top]

Once your items are chosen, Yours payment on the web site is made the safest by a protection. it guaranteed the safety of the data transmission on Internet. Currently, we only accept payment by paypal. Because paypal is the most safest method of payment over internet. Paypal guaranteed the safety of the data transmission on Internet. Once your payment is accomplished, it is necessary to allow 72 hours so that your paypal finalizes the transaction. In the next 24 hours, your order will be validated.

6 – HOW CAN I TRACK MY ORDER ? [top]

To fully satisfy you, we will put your the tracking informations in your account 15 workdays after the payment. You can check your order tracking on the web site
You can also ask for your tracking at the contact below, 3 workweeks after the payment:
[Contact Us]

7 – DO YOU DELIVER IN THE DOM-TOM AND ISLANDS ? [top]

Unfortunately, we do not deliver in the DOM–TOM and islands.

8 – CAN I HAVE AN INVOICE ? [top]

We establish an invoice for every order. It is sent to you by e-mail, or directly on your account at promotionsport.com.

9 – WHAT ARE THE DELIVERY TIMES ? [top]

The average delivery time varies between 15 and 21 workdays for Europe and the USA, as soon as the online payment (by credit card or transfer) is validated. Certain deliveries can take only 10 to 15 workdays.

For out-of-stock models or sizes, it is necessary to allow 1 additionnal week of delay.

For TIMBERLAND shoes, it is necessary to allow 3 additional weeks of delay.

Important note:

In February and October, China goes through two 15 days periods of national holidays. During these two periods, we will disregard any complaint regarding delays of reception. Orders will be treated by the manufacturers once the national holidays are over. We shall not make any refund for these periods of delay. We are sorry for any inconvenience.

9 BIS – MY PACKAGE HAS BEEN DEPOSITED AT THE POST OFFICE, WHAT DO I DO ? [top]

You are up to follow your order on the following links, 15 workdays after receiving your validation e-mail :
http://www.ems.com.cn/english-main.jsp
Www.chronopost.fr

We are in the obligation to inform you that your package will stay at the post office only for a duration of 15 days. Passed this delay, your package will be sent back to the distributor localized in China. If you wish your package to be sent back, this new delivery will cost 50 additionnal euros to cover the Chronopost International expenses.

promotionsport.com declines responsibility for any neglect caused by the deliverer, Chronopost or the post office.

Examples of neglects :

· The deliverer forgot to leave you a receipt.
· The deliverer can not join you on your cell or home phone.
· The deliverer can not find the address of delivery you registered during your order (under the motive ' Erroneous ' , ' non-existent ', ' wrong address ', etc.)
· The deliverer gave your package to your neighbour or to a third person who signed for you.
· Chronopost delivered your package in another region.

10 – THE MODEL I HAVE CHOSEN IS OUT-OF-STOCK, WHAT DO I DO ? [top]

During your order, we ask you to select a second reference of your choice, to accommodate out-of-stock issues. Thus, you will receive the item you selected as a second choice.

11 – I HAVE A PROBLEM WITH MY ORDER, HOW AM I REFUNDED ? [top]

It is rare but possible that your package is distrained and destroyed by the Customs Services for variable motives. Examples:
· Forgotten Invoice
· Lack of authenticity certificate recognized by the customs under the terms of imitation
· Forgotten pro forma invoice

In this case, we will give you a refund of 100% of the amount of your order (documentary evidence of destruction to be produced in WORD file) in a delay of 30 days.

Other rare cases:
It is possible that you receive a demand of customs clearance on behalf of the Customs Services. In this case, we give you a refund of 100% of the depenses engaged in the procedure, in a delay of 30 days (documentary evidences to be produced in WORD file).

12 – THERE IS AN ERROR IN MY ORDER, WHAT DO I DO ? [top]

We have already gone through labelling problems, which implies a bad indication of the shoe sizes on the boxes. However, if your shoes do not fit, we shall compensate you of 15 euros for 1 pair, 25 euros for 2 pairs, and more for a size difference of more than 2 sizes (higher or lower) from the one ordered, so that you can find a solution (friend, relation, bidding websites, etc).

12 BIS – EXCHANGES POLICY [top]

The solution of exchange is impossible, even directly to the "International Shoes Trading company" factory itself, because of the slowness of the return of the package by the post office (more than 2 months), and of a delay of reception from China (more than a month). By a private carrier, the expenses engaged would exceed 50 euros. The conditions of exchanges are too heavy in cost and time.

promotionsport.com decline any procedure of exchange or complaint addressed to promotionsport.com International Trading Ltd No.800 Suite, HaiRe Building, Heping Street, Guangzhou 510000 CHINA.
We insist that you refer to the question #10 of this section.

13 – STOCK PROBLEMS DURING THE TREATMENT OF YOUR ORDER [top]

In case there would be an out-of-stock issue during the treatment of your order, the closest model to the one ordered will be delivered, and in certain rare exceptions, in a higher or lower size. Furthermore, given that Internationale Trading does not function as a regular shop (no exchange, no refund), we invite you to refer to the question #12-bis of this section.

14 – DAMAGED PACKAGES [top]

It is possible that your package undergoes damages during its delivery by the carrier. In case of a degradation of the item, please address the carrier (Chronopost), who is responsible for your order during its delivery.

15 – REASONS OUT OF OUR REACH [top]

For non-received orders and out-of-stock issues, we organize a tracking and an information request with the manufacturer, in a delay of 15 to 21 workdays.

16 – COMPLAINTS CONCERNING THE TRACKING OF YOUR ORDER [top]

Regarding complaints of erroneous tracking informations, demands are accepted after 15 workdays.
We will need you to provide us with :

· The transaction number of your online payment (PAYPAL or else)
· The FIRST and LAST NAME registered on your transaction, and those of the address chosen for the delivery, if different.
· The date of your purchase.
· The complete details of your order.

17 – OTHER PROBLEMS [top]

If you notice a slight defect of manufacture, light stains or a lack of shoebox, please know that these defects are due to a neglect from the production factury, which is completely justifiable or normal given the practised prices. Do not forget that stains can also result from the delivery procedure.

18 – WHAT IS THE COST OF AN ORDER CANCELLATION AFTER 7 DAYS ? [top]

We do not operate any refund after 7 days. When you place an order on "chaussures-sports.net", you accept the manufacturer's general terms and conditions of use without condition. In case the manufacturer accepts the cancellation of your order, we agree to operate a cancellation realized after 7 days. This order will not be delivered to you, or will not be available in certain countries or islands. In these conditions, you will be charged 25 euros in supplement of the amount of your cancelled order, to cover 100% of the expenses caused.

18 BIS – WHAT IS THE COST OF TAXES LEVIED ON IMPORTED GOODS FROM OUTSIDE THE EUROPEAN UNION ? [top]

International Customs Rules : D17-1-5 Importation of commercial goods.

The payment of rights and taxes must occur in the next months. These rights must be paid by the end of the month of the declaration of exportation realized by the customers, and declared by the supplier. This tax is calculated by the supplier, who participates in 75% of the cost. The amount to be settled by the customer is variable, and can not exceed 10€.

19 – NO ANSWER TO MY E-MAILS ? [top]

Our international operators answer all the e-mails. If, for a reason or another, you do not receive an answer in a delay of 5 working days, it might result from one of the following reasons:

· Your e-mail address is incorrect or erroneous.
· The mail server is undergoing a maintenance.
· In a majority of cases, we are not safe from data errors or bugs in online exchanges.

To bring a solution to all of your potential problems, we have set up this FAQ answering our customers' most asked questions. Please read it attentively before contacting us. If the answer to your question is already present in this FAQ, we shall not consider your demand.

Answers to e-mails are given under 48 hours during the week, and 72 hours during the weekend.
We shall not accept any abuse of repetitive requests.

20 – Total satisfaction ? [top]
According all the feed back from our customers. More than 96 % of our customers are satisfied with their orders. Thank you for your comprehension and your confidence.